If you are opening a new call center one important thing to purchase is the call center software. Having the right software will be beneficial for your employees, your customers, and you. To help you, below are three features you should look for when choosing the software for your company.
Ability to Queue the Calls
You never know when all your agents are going to be busy and not be able to immediately answer the phone.
Kids; they do the strangest things for reasons adults will never understand. When your kid suddenly develops an affinity for throwing items in the toilet and flushing them or sends things down an open sink drain, it can be nerve-racking and obnoxious. It can also be costly if you have to call a plumber often. If you want to see all of the things that are stuck in your sewer drains because of what your kid flushed or sent down a drain, a pipe inspection camera and a sewer inspector can help.
If you trust that the Internet service provider you are using for your business is secure enough or that they are properly managing your network, it's time to find an IT company for protection. If you have not been using an IT company to make sure that your security is top notch and you think that your business could be at risk, it's time to reach out and make the change.
VoIP phone systems can be configured to have either static or dynamic IPs. When VoIP phones have dynamic IPs, a central server will allocate IPs as the phones connect. When VoIP phones have static IPs, a specific IP will always lead to each phone. There are pros and cons to each strategy.
The Advantages to a Static IP
Static IPs are often more stable. With dynamic IPs, an interruption in service could lead to an interruption the line, as the handset may requisition a new IP and need to connect with that new IP.
If your internet being slow, this can be very frustrating. Fortunately, there are some things you can do to help make the connection much faster, three of which are listed below. You can then enjoy being on your laptop, tablet, or computer again.
Internet Service Provider
You should start with your Internet Service Provider (ISP) before you do anything else. They will tell you the exact speed of your Internet. For example, 500 Kbps is considered a slow speed and 500 Mbps is considered very fast.